Shipping Policy

Last Updated: August 24, 2026

Thank you for shopping with XPThreads. We work to get your order processed and delivered as quickly as possible.

Order Processing

Orders are typically processed within 2–5 business days after your order is placed.

Please note that products may be made or prepared specifically for your order. Processing times may vary depending on the product and order volume.

Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.

Shipping Times

Estimated delivery times are:

• United States: Approximately 5–10 business days after processing
• International: Approximately 7–20 business days after processing

Delivery times are estimates and are not guaranteed. Shipping times can vary due to carrier delays, weather, holidays, customs, or other circumstances outside of our control.

Shipping Costs

Shipping costs are calculated and displayed at checkout based on your shipping address, selected shipping method, and the items in your order.

Any available free-shipping promotions will be clearly displayed on our website or at checkout.

Order Tracking

When tracking information is available, it will be sent to the email address provided during checkout.

Please allow 24–72 hours for tracking information to update after your shipping confirmation is sent.

Incorrect Shipping Address

Please make sure your shipping information is correct before completing your purchase.

If you entered an incorrect address, contact us as soon as possible at xpthreads@gmail.com. We will do our best to update the address before the order ships.

Once an order has shipped, we may not be able to change the shipping address.

Delayed or Lost Packages

If your package is delayed, please first check the tracking information provided by the shipping carrier.

If the tracking information shows that your package was delivered but you cannot locate it, please check with household members, neighbors, and your local delivery carrier.

If you believe your package has been lost or there is another delivery issue, contact us at xpthreads@gmail.com and we will assist you.

International Orders

International customers may be responsible for customs duties, taxes, or other fees imposed by their country.

These charges are outside of XPThreads' control and may vary depending on the destination country.

Damaged Orders

If your order arrives damaged, please contact us at xpthreads@gmail.com as soon as possible and provide your order number and photos of the damaged item and packaging.

We will review the issue and work with you toward an appropriate resolution.

Contact Us

If you have questions about shipping or your order, please contact us:

XPThreads
Email: xpthreads@gmail.com
Website: xpthreads1.myshopify.com

We appreciate your business and thank you for shopping with XPThreads.